Returns + Exchanges
We will gladly accept returns + exchanges of your unwashed, unused product within 30 days of your receiving of it. Please email us email@example.com to arrange a return. If an item is sent back and is damaged in any way, we reserve the right to not refund the return. We do not refund original or return shipping costs unless the return is a result of our error. We are not responsible for any missing packages that are being returned. Contact us here with any questions.
MEDITATION CUSHIONS: Remove outer shell fabric. Hand-wash cold, lay flat to dry. Since we combine various fabric + fiber types together, some may shrink or stretch more than others. This is a natural occurrence with patchwork pieces made from rescued fabrics, a look that we hope you will love as much as we do. If your cushion comes in contact with a significant amount of liquid that seeps into the buckwheat, then a buckwheat hull replacement may be necessary.
EYE PILLOWS: Shell can be removed for gentle machine washing or hand-washing. Lay flat to dry.
RELIEF PILLOWS: Shell can be removed for gentle machine washing or hand-washing. Lay flat to dry. For warming relief, microwave carefully for 2-4 minutes. For cooling relief, refrigerate or freeze.
Contact us here if you have any specific questions about caring for your Ethel Studio product, and we can chat.
Repairing things is a big part of our vision for the future where no materials are ever wasted. We want you to use your Ethel Studio designs for as long as possible and hand them down for generations! We will happily repair your textile product for you. We offer repairs for a flat fee of $10, but it may vary depending on the size of the job. We do not cover the shipping/ return shipping of products sent in for repair. Please contact us here to get the process started.
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