Customer Care

Returns + Exchanges

We will gladly accept returns + exchanges of your unwashed, unused product within 30 days of your receiving of it. Please email us hello@ethelstudio.com to arrange a return. If an item is sent back and is damaged in any way, we reserve the right to not refund the return. We do not refund original or return shipping costs unless the return is a result of our error. We are not responsible for any missing packages that are being returned. Contact us here with any questions.
 

Product Care 

MEDITATION CUSHIONS: Remove outer shell fabric. Hand-wash cold, lay flat to dry. Since we combine various fabric + fiber types together, some may shrink or stretch more than others. This is a natural occurrence with patchwork pieces made from rescued fabrics, a look that we hope you will love as much as we do. If your cushion comes in contact with a significant amount of liquid that seeps into the buckwheat, then a buckwheat hull replacement may be necessary.

EYE PILLOWS: Shell can be removed for gentle machine washing or hand-washing. Lay flat to dry.

RELIEF PILLOWS: Shell can be removed for gentle machine washing or hand-washing. Lay flat to dry. For warming relief, microwave carefully for 2-4 minutes. For cooling relief, refrigerate or freeze.

Contact us here if you have any specific questions about caring for your Ethel Studio product, and we can chat. 
 

Repairs

Repairing things is a big part of our vision for the future where no materials are ever wasted. We want you to use your Ethel Studio designs for as long as possible and hand them down for generations! We will happily repair your textile product for you. We offer repairs for a flat fee of $10, but it may vary depending on the size of the job. We do not cover the shipping/ return shipping of products sent in for repair. Please contact us here to get the process started. 

 

Terms + Conditions

By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy, govern ETHEL STUDIO’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website. The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following: · This website and its content and products is intellectual property of ETHEL STUDIO. All rights reserved. · You may print or download to a local hard disk extracts for your personal and non-commercial use only. · You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. · You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of ETHEL STUDIO.